December 1, 2023

Walk in Interview for Service Desk Customer Support / RTR/ PTP/ OTC at Infosys BPM for Pune/ Bangalore/ Chennai Location


Infosys BPM is conducting walk in interview for the post of Service Desk/ Customer Support /RTR/ PTP/ OTC for Pune/ Bangalore and Chennai Location,Any Graduate and candidate having 0-4 years of experience can apply for the post.

Job Details

  • Company – Infosys BPM
  • Role – Service Desk/ Customer Support /RTR/ PTP/ OTC
  • Qualification – Any Graduate
  • Work Experience – 0-6 Years
  • Location – Pune / Bangalore/ Chennai

About Company

Infosys BPM, the business process management subsidiary of Infosys, was set up in April 2002. Infosys BPM provides integrated outsourcing and transformation services. It is headquartered in Bengaluru, India

Job Description For Service Desk ( 1-4 Years Experience) – Pune

  • Graduation with 15year full time education is mandatory, candidate need to have degree completion certificate with complete mark sheets. No undergraduates.
  • Excellent communication skills CEFR :: B1, C1, C2.
  • Minimum 1 year work experience on Service Desk with good knowledge on VPN, O365, remote support, active directory, troubleshooting printer issues, Bit locker, MS teams, BIOS
  • Experience on Service now, Remedy, Control M or similar ticketing tool with knowledge of ticket priority, severity.
  • Knowledge on Service requests and incidents and should be able to communicate difference between Service Requests and Incident.
  • Knowledge of Incident Management lifecycle.
  • Aware of current role SLA and Metrics handled.
  • Talents should be based out of Bangalore or Pune.
  • Work from Office is mandatory, No option of hybrid and WFH.
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Job Description For Customer Support ( 0-1 Years Experience) – Bangalore

  • Graduation with 15year full time education is mandatory, candidate need to have degree completion certificate with complete mark sheets. No undergraduates.
  • Excellent communication skills to attend/resolve client issues on calls/chat/mail.
  • Communication scale – CEFR :: B1, C1, C2
  • Open to work in 24*7 and work from office environment
  • Analytical problem solvers who will understand issues and to resolve customer issues
  • Problem solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficiently
  • Being proactive and show the utmost respect for customers time
  • Good time management, ensuring all contacts with customers add value

Job Description For Accountant OTC – Chennai ( 1- 6 Years of Experience)

  • Cash Application and allocation
  • Understanding on Credit Management
  • Credit Insurance and follow-up
  • Forecasting of cash flows
  • Resolve IT/ Process related issues for customer invoicing process
  • Order approvals
  • Other Monthly Reporting
  • Good written and verbal communication
  • Hands on working knowledge of SAP
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Job Description For RTR – Chennai ( 1-6 Years of Experience)

  • Journal entry processing
  • Balance sheet reconciliation
  • Intercompany accounting
  • GRIR accounting and reconciliation
  • Payroll accounting
  • Month end tasks end reporting
  • Fixed asset accounting
  • Inventory accounting (limited requirement)
  • Standard costing (limited requirement)
  • Good written and verbal communication
  • Hands on working knowledge of SAP

Job Description For PTP – Chennai ( Exp – 1-6 Years of Experience)

  • Experience in finance operations work with expertise in PTP / PTP related processes in a BPO/Shared Services environment
  • Exposure to SAP ERP environment is mandatory SAP in a multi country environment with Shared service exposure.
  • Preferred background being manufacturing / service industry / Equipment provider
  • Required good knowledge on MS Excel. Knowledge on MS Access and Macros will be added advantage
  • Good communication (Verbal & Written) and Analytical skills
  • Interpersonal skills and Positive attitude
  • Commitment to quality work

How to Apply

Candidate who are interested for the interview can walkin to the venue that is given below with their all necessary documents.

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Document to carry

  • Carry 2 Copies of print out your updated resume;
  • Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
  • All original education documents needs to be available for verification. (10th, 12th, Graduation(Sem Wise Marksheet, CMM. Provisional and Original Degree)

Interested candidates can Walk in to the venue that is given below

Location – Pune – Service Desk

Date & Time : 23rd Jan – 25th Jan, 10.00 AM – 1.00 PM

PUNE Venue: Hinjewadi Plot No. 1, Pune, Phase 1, Hinjewadi Rajiv Gandhi Infotech Park, Building B1, ground floor, Hinjawadi, Pune, Maharashtra 411057

Location – Bangalore – Customer Support

24th Jan, 10.00 AM – 12.00 PM

Bangalore Venue:: Infosys BPM Ltd , Focus Tower Plot No.25 and 23, Konappana Agrahara Village, Begur Hobli, Electronic City, Bengaluru, Karnataka 560100

Contact – Talent Acquisition (0000000000)

Location – Chennai – RTR / PTP / OTC

Interview Date: 25th & 27th January 2023
Interview Time: 10 AM till 1.00 PM

Interview Venue:
Infosys BPM Limited
138 Old Mahabalipuram Road, Nedunchezian Salai,
Sholinganallur, Chennai, Tamil Nadu, 600119

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