February 26, 2024

Walk in Interview for Voice Process at Tech Mahindra – Any Graduate/Under Graduate / Noida

Overview

Tech Mahindra is hiring Voice Process for Noida Location.12 Pass and above candidate can apply for the post.

Job Details

  • Company – Tech Mahindra
  • Role – Voice Process
  • Qualification – Any Graduate /Under Graduate
  • Work Experience – 0- 5 Years
  • Location – Noida
  • Interview Date – 21st January – 27th January 2023

About Company

Tech Mahindra is an Indian multinational information technology services and consulting company. Part of the Mahindra Group, the company is headquartered in Pune and has its registered office in Mumbai. Tech Mahindra is a US$6.0 billion company with over 158,000 employees across 90 countries.

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Job Description For Customer Service Associate

The company is looking for an outgoing customer service associate to assist their customers with product inquiries in a swift, proficient, and friendly manner. The customer service associate will be instrumental in customer retention by addressing concerns and product issues, and by communicating in a professional, positive manner. You will apply your multitasking skills by listening and speaking to customers, navigating computers, and typing call documentation simultaneously. You will have the ability to swiftly gain customer confidence and trust.

Roles And Responsibilities For Customer Service Associate

  • Attending training sessions to grow knowledge of products and to develop customer service skills.
  • Resolving phone, walk-in, mail, fax, and email customer inquiries.
  • Processing and logging incoming calls into the CRM system.
  • Identifying customer needs.
  • Forwarding and escalating inquiries to relevant individuals and departments.
  • Contacting customers to give them accurate feedback on the progress of their inquiries.
  • Providing outstanding customer service.
  • Updating customer information as required.
  • Maintaining confidentiality of information.
  • Performing other duties as the need arises.
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Job Criteria

  • Any Graduate/Undergraduate and Fresher/ Experience.
  • Good communication Skills required.
  • Flexible to work in 24*7 environments, comfortable to work in night shifts.
  • Have to resolve customer queries over Calls
  • Have to solve the queries or the problems of the customers.
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How to Apply

Candidate who are interested for the interview can walkin to the venue that is given below with their all necessary documents.

Interested candidates can Walk in to the venue that is given below

Location – Noida

21st Jan – 27th Jan, 9.30 AM – 5.30 PM

Tech Mahindra , B-19 Sector 62 Noida ,Opposite DME College Noida 201301

Contact – HR Arun sharma (9318471502)

For Further Details, please share your resume and contact on above mentioned Number

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