Walk-in Drive at Croma For Customer Service Desk role. 12 Pass candidate can apply for the post.
Table of Contents
Walk-in Drive at Croma -Overview
- Company – Croma walkin
- Role – Customer Service Desk
- Qualification – 12 Pass
- Experience –1 – 3 years
- Location –Chennai
- Salary –3 Lpa – 5 lpa
Walk-in Drive at Croma -ABOUT COMPANY
Croma is a retail chain in India that specializes in consumer electronics and appliances. It is owned and operated by Infiniti Retail Limited, a subsidiary of Tata Sons. Croma offers a wide range of electronic products, including smartphones, laptops, televisions, kitchen appliances, home entertainment systems, cameras, and more.Croma was launched in 2006 with its first store in Mumbai, India. It aimed to provide a one-stop destination for customers seeking a diverse range of electronic products from various brands. The name “Croma” is a combination of “color” and “chroma,” symbolizing the variety and vibrancy of products offered by the store.
Walk-in Drive at Croma – Customer Service Desk Responsibilities
- Resolve service requests and complaints as per the defined process, ensuring SLA adherence
- Interaction across touch points, including service centres, brands and stores to ensure timely resolution of the complaints
- Regular communication with customers on the status of the requests including product installations, repairs and returns
- Daily review & follow up on complaints and resolution as per predefined SLA & TAT
- Ensure compliance of all SOPs relating to the Customer Service Desk
- Review of parameters such as Customer NPS, VOC and take necessary steps to improve on the same
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Walk-in Drive at Croma -Skills Required
- Empathy: Being able to understand and empathize with customers’ frustrations or concerns is crucial for building rapport and trust. Empathetic responses demonstrate care and understanding, even in challenging situations.
- Communication Skills: Clear and concise communication is essential for understanding customer concerns and providing helpful solutions. This includes active listening, speaking clearly, and using appropriate tone and language.
- Patience: Dealing with frustrated or upset customers requires patience and the ability to remain calm under pressure. Patience allows representatives to handle difficult situations without becoming agitated or defensive.
- Problem-Solving Skills: Customer service representatives often encounter various issues and complaints. Strong problem-solving skills enable them to assess situations, identify root causes, and find effective solutions promptly.
- Product Knowledge: Thorough knowledge of the company’s products or services enables representatives to address customer inquiries accurately and efficiently. Continuous learning and training are essential for staying updated on new offerings or updates.
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HOW TO APPLY FOR THE Croma WALK-IN INTERVIEW?
To apply for the Croma walk -in Interview Candidate need to walk in to the Venue that is given below.
FOR CHENNAI LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW
| Role | Customer Service Desk |
| Experience | 1-3 years |
| Contact no. | Merin M Joy ( 8867916254 ) |
| Date | 26 February – 27 February |
| Time | 9.30 AM – 5.30 PM |
| walk-in Address: | Croma, No, Khanna Building, Aa/5, 2nd Ave, Lapis lagoon, AA Block, Shanthi Colony, Anna Nagar, Chennai, Tamil Nadu 600040 |
Walk-in Drive at Croma – Frequently Asked Question?
What is the Croma walk-in selection process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for the post?
The average salary is 3 Lpa – 5 lpa for the this role.
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DISCLAIMER:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job information