April 10, 2024

Hiring For Customer Service Executive – Walk-In Interview At IGT

OVERVIEW

Job Opportunity In New Delhi/ Chennai. Mega Walk-in Drive At Igt For Customer Service Executive Eligibility Criteria – Graduate/ Under Graduate/ Post Graduate With Experience Of 0 – 5 Years.

JOB DETAILS

  • Company – IGT
  • Role – Customer Service Executive
  • Qualification – Any Graduate / Under Graduate/ Post Graduate
  • Location – New Delhi / Chennai
  • Experience – 0-5 YEARS

JOB DESCRIPTION

The company is looking for a customer Service Executive to assist their customers enquiries in a swift, proficient, and friendly manner. The customer service executive is instrumental in customer retention by addressing concerns and product issues, and by communicating in a professional, positive manner. An ideal candidate will use their multitasking skills by listening and speaking to customers, navigating computers, and providing support to customers in resolving the issue. If this sounds like you, go ahead and join.

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JOB RESPONSIBILITIES

  • Answer all inbound queries as per call flow procedure
  • Adherence to process to ensure high quality and customer service
  • Follow escalation procedures for issues uncontrollable at agent level First call resolution
  • Break schedule adherence
  • Involvement in motivational activities, implementing feedback given during monitoring sessions
  • Updating various logs like escalation log, complaint tracker etc.
  • Ensuring data security – proprietary data of customers

REQUIRED SKILLS/QUALIFICATIONS

  • Excellent communication skills – both verbal and written – with a professional telephone etiquette
  • Helpful, empathetic, and enthusiastic about customer service

HOW TO APPLY?

WALK-IN TO THE FOLLOWING LOCATION ON THE MENTIONED DATE

LOCATION – NEW DELHI

07th Feb – 16th Feb, 9.30 AM – 5.30 PM

IGT Solutions Pvt. Ltd, Infotech Centre, 14/2 Old Delhi Gurgaon Road, 3rd Floor, Dundahera, Gurgaon 1220016

Contact – sheetal gupta (9354122432)


LOCATION – CHENNAI

01st Feb – 10th Feb, 9.30 AM – 5.30 PM

IGT solution pvt.Ltd. Saravana Matrix Tower LLP,88,old Mahabalipuram Rd, Seevaram, Perungudi Chennai, Tamil Nadu-600096

Contact – R.Boobalan (6381370389) / Email – r.boobalan@igtsolutions.com

ABOUT COMPANY

IGT Solutions (IGT) is committed to simplifying complex customer interactions while delivering a seamless experience. It provides integrated BPM, Technology and Digital Services & Solutions for clients across industries.IGT Solutions is a next-gen customer experience (CX) company, defining and delivering transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing (end-to-end) CX journeys across Travel and Hi-tech industries.

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CONCLUSION

Walk-in will be conducted from 7 February to 16 February in their Delhi Office and 1st February to 10th February at their Chennai Office for the role of Customer Service Executive This article provides all the necessary information for the Walk-in Interview. For further Details please reach out to the HR (contact information provided above).

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FREQUENTLY ASKED QUESTIONS

WHO CAN APPLY FOR THE JOB?

Candidates having a graduate degree / under graduate/ post graduate and Freshers and candidate with 0-5 years of experience can apply for the post.

CAN FRESHERS APPLY FOR THE JOB?

Yes , Freshers can apply for the role but they should possess a good communication skills.

IS THIS JOB WORK FROM HOME?

No

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