Walk-in Drive at Intouch CX for International Voice & Chat Process Roles . 12+ candidate can apply for the post.
Table of Contents
Walk-in Drive at Intouch CX -Overview
- Company – Intouch CX Walk-in
- Role – International Voice & Chat Process
- Qualification – 12+
- Experience – 0 – 4 years
- Location- Hyderabad
- Salary – 2.25-4 Lacs P.A.
ABOUT Intouch CX COMPANY
IntouchCX is a global leader in customer experience management, digital engagement, and technology solutions. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we obsess about our clients by providing remarkable customer experiences for the worlds most innovative brands.
IntouchCX has been recently recognized as one of the Best Employers for Diversity in 2022 by Forbes and Statista Inc. This recognition comes after IntouchCX was named by Forbes as one of Americas Best Large Employers for 2022, and a Top Employer for New Grads.
Walk-in Drive at Intouch CX- International Voice & Chat Process Responsibilities
- Customer Support: Assist international customers with their inquiries, concerns, and requests through both voice and chat channels. Provide timely and accurate information, troubleshooting assistance, and resolution to ensure a positive customer experience.
- Multilingual Communication: Communicate effectively with customers in multiple languages, as this role often involves serving a global customer base. Proficiency in one or more foreign languages is often a requirement, depending on the company’s clientele.
- Technical Assistance: Provide technical support for products or services, which may involve diagnosing and resolving technical issues, guiding customers through troubleshooting processes, and escalating complex problems to specialized teams when necessary.
- Documentation and Record-Keeping: Maintain accurate and detailed records of customer interactions, including chat transcripts and call logs. Document customer issues, resolutions, and any follow-up actions taken to ensure proper tracking and reporting.
- Quality Assurance: Adhere to established quality and service standards. Participate in quality assurance evaluations and training sessions to continuously improve communication, problem-solving skills, and service delivery.
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Walk-in Drive at Intouch CX-Skills Required
- Multilingual Proficiency: Being able to communicate fluently in multiple languages is often a fundamental requirement. Strong language skills enable effective interaction with international customers and provide a better customer experience.
- Active Listening: The ability to listen actively and attentively to customers’ concerns, questions, or issues is crucial. Understanding customer needs helps in providing relevant and helpful solutions.
- Communication Skills: Effective verbal and written communication skills are essential for conveying information clearly and concisely. This includes the ability to adapt communication style to different cultures and customer preferences.
- Technical Proficiency: Familiarity with the company’s products, services, and technical systems is important for providing accurate information and technical support. Proficiency in using chat support platforms and customer relationship management (CRM) software is also valuable.
- Problem-Solving and Empathy: The capacity to empathize with customers and their concerns while efficiently resolving issues is a valuable skill. Problem-solving abilities help in finding solutions to complex problems and ensuring customer satisfaction.
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HOW TO APPLY FOR THE Walk-in Drive at Intouch CX ?
To apply for the Walk-in Drive at Intouch CX Candidate need to walk in to the Venue that is given below.
FOR Hyderabad LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW
|Role :||International Voice & Chat Process|
|Experience||0 – 4 years|
|Contact :||Anil Chitra : 7569854978|
Mohd Wahed: 8886650888
Amir Mumtaz: 6281637316
|Date :||30 September – 1st October|
|Time :||10.30 AM – 5.30 PM|
|Address :||Building No: 2a, Maximus Towers, Raheja Mindspace IT Park, Madhapur, Hyderabad, Telangana, India|
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Walk-in Drive at Intouch CX– Frequently Asked Question?
What is the Intouch CX walk-in selection process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for the post?
The average salary is 2.25-4 Lacs P.A. for the this role.
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The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job information