Walk-in Drive at WNS from 3rd to 8th July 2023 . 12+ Candidates Can Apply For This Post.
Table of Contents
Complete details are given below:-
- Company – WNS (Walk in)
- Roles – Customer Service
- Qualification –12+
- Location – Mumbai
- Work Experience – 0-4
- Salary -4 LPA – 6 LPA
ABOUT THE COMPANY
WNS, formerly known as WNS Global Services, is a global business process management (BPM) company headquartered in Mumbai, India. Founded in 1996, WNS offers a wide range of outsourcing services, including finance and accounting, customer support, research and analytics, procurement, human resources, and technology solutions.
The company serves clients across various industries, including banking and financial services, healthcare, travel and leisure, insurance, and retail. WNS leverages advanced technologies, such as automation, artificial intelligence, and analytics, to help clients streamline their operations, improve efficiency, and enhance customer experience.
With a global presence, WNS operates delivery centers in multiple countries, including India, the United States, the Philippines, the United Kingdom, South Africa, and Poland. The company’s multinational workforce of professionals collaborates closely with clients to provide customized solutions and deliver measurable business outcomes.
WNS has established a reputation for its domain expertise, industry knowledge, and focus on innovation. The company aims to be a strategic partner to its clients, helping them drive growth, reduce costs, and achieve operational excellence.
What you will be doing as Customer Service?
- Responding to inquiries: Customer service representatives often handle incoming inquiries from customers via various channels such as phone, email, or live chat. They provide information, answer questions, and offer solutions to address customer needs.
- Problem-solving: Customer service professionals help customers troubleshoot issues or problems they may encounter with a product or service. They analyze the situation, identify the root cause, and offer appropriate resolutions or escalate complex issues to higher-level support teams.
- Providing product or service information: Customer service representatives have in-depth knowledge of the products or services offered by the company. They educate customers about features, benefits, pricing, and any other relevant information to help customers make informed decisions.
- Handling complaints and conflicts: Customer service involves managing customer complaints or conflicts effectively and professionally. Representatives listen to customer concerns, empathize with their frustrations, and work towards resolving the issue in a satisfactory manner.
- Processing transactions: Depending on the nature of the business, customer service representatives may assist customers with transaction-related tasks, such as processing orders, cancellations, refunds, or billing inquiries.
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Skills Required For Customer Service
- Attention to detail: Back office tasks often involve working with data, documentation, and processes that require a high level of accuracy and attention to detail.
- Organizational skills: Managing and organizing data, records, and documentation efficiently is crucial in a back office role. Strong organizational skills help ensure smooth operations and easy retrieval of information.
- Time management: Back office professionals often have to handle multiple tasks simultaneously. Effective time management skills enable efficient task prioritization and timely completion of assignments.
- Analytical thinking: The ability to analyze information, identify patterns, and draw meaningful insights is valuable in tasks such as data analysis, reporting, and problem-solving.
- Computer literacy: Proficiency in using office productivity software, such as spreadsheets, word processing, and database management tools, is essential in a back office role. Additionally, familiarity with industry-specific software or systems may be required.
HOW TO APPLY FOR THE WALK IN INTERVIEW?
To apply for the WNS (Walk in) Interview Candidate need to walk in to the Venue that is given below.
FOR MUMBAI LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW
| Role | Customer Service |
| Experience | 0 – 4 years |
| Contact no. | Pinky ( 8657894961 ) |
| Date | 3rd July – 8th July |
| Time | 10.30 AM – 5.30 PM |
| walk-in Address: | WNS, Gate No 2 Plant 5,Vikhroli West |
WNS (walk-in) – Frequently Asked Question?
What is WNS Selection Process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary at WNS for freshers?
The average of 4 LPA – 6 LPA is based on the reports of Glassdoor and Ambition Box.
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Disclaimer
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.