Walk-in Drive at Globiva from 28 June to 07th July 2023 . 12+ Candidates apply for the post.
Table of Contents
Complete details are given below:-
- Company – Globiva Walk in
- Roles – Customer Service & Sales Executive
- Qualification – 12+
- Location – Gurgaon
- Work Experience – 0-5
- Salary -2 – 3 LPA
ABOUT THE COMPANY
Globiva is a global business process management (BPM) company that offers a wide range of customer engagement and support services to clients across various industries. With a focus on delivering exceptional customer experiences, Globiva provides customized solutions in areas such as customer care, technical support, sales support, and back-office operations. The company leverages advanced technologies, analytics, and automation to optimize processes, improve operational efficiency, and drive business growth. Globiva’s services cater to both domestic and international clients, and it has a global presence with delivery centers in multiple locations. The company’s commitment to quality, innovation, and client satisfaction has earned it a reputation as a trusted partner in the BPM industry.
What you will be doing as Customer Service & Sales Executive?
- Customer Assistance: Responding to customer inquiries, resolving issues, and providing support through various channels such as phone calls, emails, chat platforms, or in-person interactions. This includes addressing customer questions, providing product information, and assisting with order placements or returns.
- Sales Generation: Identifying sales opportunities, upselling or cross-selling products or services to customers, and actively promoting offerings to drive sales revenue. This involves understanding customer needs, recommending suitable solutions, and effectively communicating the value propositions of products or services.
- Relationship Building: Building and maintaining strong relationships with customers to foster loyalty and repeat business. This includes engaging with customers in a friendly and professional manner, actively listening to their needs, and personalizing interactions to enhance the customer experience.
- Order Processing and Documentation: Processing customer orders accurately and efficiently, ensuring all necessary documentation and records are properly maintained. This involves entering order details, coordinating with relevant departments, and ensuring timely delivery or resolution of customer requests.
- Complaint Resolution: Handling customer complaints or escalations in a proactive and empathetic manner. This requires actively listening to customer concerns, investigating issues, and providing appropriate solutions or resolutions to ensure customer satisfaction.
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Skills Required For Customer Service & Sales Executive
- Excellent Communication Skills: Strong verbal and written communication skills are crucial for effectively interacting with customers, conveying product information, resolving issues, and driving sales. Clear and persuasive communication helps in building rapport, understanding customer needs, and delivering exceptional service.
- Active Listening: Being an active listener enables a Customer Service & Sales Executive to understand customer concerns, preferences, and requirements fully. This skill helps in providing personalized recommendations, addressing customer questions, and tailoring sales strategies to meet customer needs effectively.
- Customer Focus: Having a customer-centric mindset is critical for success in this role. The ability to empathize with customers, understand their pain points, and provide personalized solutions or recommendations demonstrates a commitment to customer satisfaction.
- Sales and Persuasion Skills: Strong sales and persuasion abilities are essential for driving sales revenue. This includes the ability to identify upselling or cross-selling opportunities, effectively communicate product benefits, overcome objections, and close sales.
- Problem-Solving: Being a problem solver is crucial when addressing customer issues or complaints. The ability to analyze problems, think critically, and provide creative and prompt solutions demonstrates a commitment to resolving customer concerns and ensuring satisfaction.
HOW TO APPLY FOR THE WALK IN INTERVIEW?
To apply for the Globiva (Walk in) Interview Candidate need to walk in to the Venue that is given below.
FOR GURGAON LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW
| Role | customer service & sales executive |
| Experience | 0 – 5 years |
| Contact no. | Kushagra Gupta ( 8171968161 ) |
| Date | 28 June – 7th July |
| Time | 9.30 AM – 5.30 PM |
| walk-in Address: | Globiva Services Aihp signature plot no.418-419 udyog vihar phase 4 sector18 Gurgaon |
Globiva (walk-in) – Frequently Asked Question?
What is Globiva Selection Process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary at Globiva for freshers?
The average of 2 – 3 LPA is based on the reports of Glassdoor and Ambition Box.
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Disclaimer
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.