Grow Your Career with Cognizant for Sr. Process Executive – Voice Process Role. Any Graduate/PG can apply for these post.
Table of Contents
Complete details are given below:-
- Company – Cognizant
- Roles – Sr. Process Executive – Voice Process
- Qualification – Any Graduate/PG
- Location – Hyderabad
- Work Experience – 1-4
- Salary -3 – 4 LPA
ABOUT THE COMPANY
Cognizant is a global technology and consulting company that provides a wide range of services in the areas of digital transformation, technology solutions, and business process outsourcing. Established in 1994, Cognizant has grown to become one of the largest IT services and consulting firms in the world. The company offers expertise in various industries, including healthcare, financial services, retail, and manufacturing. Cognizant’s services encompass digital strategy, software development, IT infrastructure management, data analytics, and customer experience solutions. With a focus on innovation and agility, Cognizant helps organizations leverage technology to drive growth, enhance operational efficiency, and improve customer satisfaction. The company’s global team of professionals collaborates with clients to understand their unique challenges and develop tailored solutions to meet their specific needs. Cognizant’s commitment to delivering value and excellence has earned it a reputation as a trusted partner for organizations looking to navigate the complexities of the digital age and achieve their business objectives.
What you will be doing as Sr. Process Executive – Voice Process?
- Customer Interaction: Handle inbound and/or outbound calls to assist customers with their inquiries, concerns, or requests. This may involve providing product information, troubleshooting issues, processing orders, or resolving complaints.
- Communication and Active Listening: Communicate effectively with customers, actively listen to their needs, and provide clear and concise information in a professional and courteous manner.
- Problem-Solving: Analyze customer situations, identify problems, and offer appropriate solutions or escalate complex issues to the relevant departments or supervisors for further assistance.
- Documentation and Record-Keeping: Accurately record customer interactions, details of inquiries, and actions taken in the designated system or database for future reference and tracking.
- Adherence to Processes and Policies: Follow established processes, procedures, and policies to ensure compliance with company guidelines and maintain consistency in service delivery.
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Skills Required for Sr. Process Executive – Voice Process
- Communication Skills: Strong verbal communication skills to effectively interact with customers, convey information clearly, and actively listen to their needs.
- Active Listening: The ability to attentively listen to customers, understand their concerns, and ask relevant questions to gather essential information.
- Customer Service Orientation: A customer-centric mindset with a focus on providing excellent service, understanding customer requirements, and striving to meet or exceed their expectations.
- Empathy and Patience: Demonstrating empathy towards customers, understanding their perspective, and maintaining a calm and patient demeanor, especially when dealing with challenging or irate customers.
- Problem-Solving: Strong problem-solving skills to analyze customer issues, think critically, and offer appropriate solutions or escalate complex problems to higher levels of support.
HOW TO APPLY FOR THE WALK IN INTERVIEW?
To apply for the Cognizant (Walk in) Interview Candidate need to walk in to the Venue that is given below.
FOR HYDERABAD LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW
|Sr. Process Executive – Voice Process
|1 – 4 years
|10.00 AM – 1.00 PM
|Raheja Mindspace IT Park – Building 12A, Mindspace Madhapur Rd, HITEC City, Hyderabad, Telangana 500081
FOR MUMBAI LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOVENUE FOR INTERVIEW
Cognizant (walk-in) – Frequently Asked Question?
What is Cognizant Selection Process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary at Cognizant for freshers?
The average of 3 – 4 LPA is based on the reports of Glassdoor and Ambition Box.
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The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.