Freshers Walk in Interview for Customer Service Executive at TCS for Bangalore Location
Overview
TCS is conducting walk in interview for the post of Customer Service Executive for Bangalore Location. Candidate who have completed their graduation in any of the streams can apply for the post.Freshers are eligible to apply.
Job Details
- Company – TCS
- Role – Customer Service Executive
- Qualification – Any Graduate
- Work Experience – 0- 1
- Location – Bangalore
- Interview Date – 19th – 28th December 2022
About Company
Tata Consultancy Services is an Indian multinational information technology services and consulting company with its headquarters in Mumbai. It is a part of the Tata Group and operates in 150 locations across 46 countries. In July 2022, it was reported that TCS had over 600,000 employees worldwide
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Job Description For Customer Service Executive at TCS
The company are looking for the role of Customer Service Executive.As a Customer Service Executive, or CSE ,you will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
Roles and Responsibilities For Customer Service Executive at TCS
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Desired Candidate Profile
1. Required Qualification – BA, BBA, BBM, B.Com, B.Sc, BCA and MBA (with minimum 50% and
above only)
2. Decent communication and interpersonal skills
3. Good personality and customer handling skills
4. Proficient in English and Kannada
5. Computer savvy and good keyboard skills with accuracy
6. Full time courses only can be considered.
7. Freshers preferred (2019, 2020, 2021 & 2022 Pass-outs)
8. Operational role
9. Not more than 2 years gap during education or employment in total
How to Apply
Candidate who are interested for the interview can walkin to the venue that is given below with their all necessary documents.
Document need to carry
The candidate need to carry all the mandatory documents for the interview –
1. Resume
2.One Photograph (Passport Size)
3.Copy of Address proof, PAN (PAN is mandatory)
4.Class 10 Mark-Sheet
5.Class 12 Mark-Sheet
6.Bachelor Degree Mark-Sheets, Provisional or Degree Certificate
7.PG Mark-Sheets, Provisional or PG Certificate