April 10, 2024

Walk in Interview for Service Desk & Customer Service at Infosys for Pune Location

Overview

Infosys is conducting walk in interview for the post of Service Desk & Customer Service for Pune Location,Any Graduate and candidate having 0-4 years of experience can apply for the post.

Job Details

  • Company – Infosys
  • Role – Service Desk/ Customer Service
  • Qualification – Any Graduate
  • Work Experience – 0-4 Years
  • Location – Pune
  • Interview Date – 21st – 23rd December 2022

About Company

Infosys BPM, the business process management subsidiary of Infosys, was set up in April 2002. Infosys BPM provides integrated outsourcing and transformation services. It is headquartered in Bengaluru, India

Job Description For Service Desk

  • Graduation with 15year full time education is mandatory, candidate need to have degree completion certificate with complete mark sheets. No undergraduates.
  • Excellent communication skills CEFR :: B1, C1, C2.
  • Minimum 1 year work experience on Service Desk with good knowledge on VPN, O365, remote support, active directory, troubleshooting printer issues, Bit locker, MS teams, BIOS
  • Experience on Service now, Remedy, Control M or similar ticketing tool with knowledge of ticket priority, severity.
  • Knowledge on Service requests and incidents and should be able to communicate difference between Service Requests and Incident.
  • Knowledge of Incident Management lifecycle.
  • Aware of current role SLA and Metrics handled.
  • Talents should be based out of Bangalore or Pune.
  • Work from Office is mandatory, No option of hybrid and WFH.
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Job Description For Customer Service

  • Graduation with 15year full time education is mandatory, candidate need to have degree completion certificate with complete mark sheets. No undergraduates.
  • Excellent communication skills to attend/resolve client issues on calls/chat/mail.
  • Communication scale – CEFR :: B1, C1, C2
  • Open to work in 24*7 and work from office environment
  • Analytical problem solvers who will understand issues and to resolve customer issues
  • Problem solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficiently
  • Being proactive and show the utmost respect for customers time
  • Good time management, ensuring all contacts with customers add value
  • Work from Office is mandatory and no option of hybrid, work from home talent should be based out of Bangalore or Pune
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How to Apply

Candidate who are interested for the interview can walkin to the venue that is given below with their all necessary documents.

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Document to carry

  • Carry 2 Copies of print out your updated resume;
  • Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
  • All original education documents needs to be available for verification. (10th, 12th, Graduation(Sem Wise Marksheet, CMM. Provisional and Original Degree)

Interested candidates can Walk in to the venue that is given below

Location – Pune

Date & Time – 21st Dec – 23rd Dec, 10.00 AM – 1.00 PM

Venue – No. 1, Hinjewadi Rajiv Gandhi Infotech Park, Building B1, ground floor, Hinjewadi phase 1, Pune 411057

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