Walk-in Drive at BT Group for Chat Support Roles . 12Pass candidate can apply for the post.
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Walk-in Drive at BT Group -Overview
- Company Website-www.btgroup.com
- Company – BT Group Walk-in
- Role – Chat Support
- Qualification – 12Pass
- Experience – 1-6 years
- Location- Gurgaon
- Salary – 50,000-2.25 Lacs P.A.
ABOUT BT Group International COMPANY
BT Group International, commonly known as BT, is a leading telecommunications and IT services company based in the United Kingdom. With a rich history dating back to the mid-19th century, BT has evolved into a global communications provider. The company offers a wide range of services, including fixed-line and mobile telecommunications, broadband internet, IT solutions, and cybersecurity services. BT operates in numerous countries and serves a diverse customer base, including consumers, businesses, and government organizations. It is known for its commitment to innovation and investments in cutting-edge technologies, such as 5G, fiber-optic broadband, and cloud computing. BT Group International continues to play a pivotal role in shaping the digital landscape and connecting people and businesses worldwide.
Walk-in Drive at BT Group – Chat Support Responsibilities
- To take chats & handle back office work promptly within agreed timescales and in line with agreed process and procedures. •
- To ensure prompt and accurate information being provided with appropriate resolution •To achieve operational targets as defined by for the process •
- To maintain queue levels to agreed SLA targets levels •
- To achieve and maintain a good knowledge/capability of BT systems. •When dealing with customers aspire to deliver an excellent customer experience via. Chats, back office or on calls. •
- To highlight to queue owners, line management and offline support teams any issues in the queues that may affect customer satisfaction and share best practice within the team and across Digital Care teams
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Walk-in Drive at BT Group -Skills Required
- Written Communication Skills: Since chat support primarily involves text-based communication, strong written communication skills are crucial. This includes clarity, conciseness, grammar, spelling, and punctuation to convey messages effectively.
- Active Listening: The ability to understand customers’ queries, concerns, or issues by actively listening to their messages and asking relevant questions for clarification.
- Empathy: Demonstrating empathy towards customers’ situations and concerns to build rapport and show understanding. This helps in creating a positive customer experience even in challenging situations.
- Problem-Solving Abilities: Being able to identify issues, analyze information, and offer appropriate solutions or guidance to address customers’ problems effectively.
HOW TO APPLY FOR THE Walk-in Drive at BT Group ?
To apply for the Walk-in Drive at BT Group Candidate need to walk in to the Venue that is given below.
FOR Gurgaon LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW
| Role : | CHAT Process |
| Experience | 1-6 years |
| Contact : | Simran Kaur |
| Date : | 9th March , |
| Time : | 9.30 AM – 11.30 AM |
| Address : | British Telecom.. DLF Building 14, Tower C, 8th Floor, Gurgaon |
Walk-in Drive at BT Group – Frequently Asked Question?
What is the BT Group walk-in selection process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for the post?
The average salary is 50,000-2.25 Lacs P.A. for the this role.
Is BT a big company?
The BT Group, formerly known as British Telecom, has grown into a formidable global telecommunications powerhouse
Is BT a MNC?
BT Group plc (trading as BT and formerly British Telecom) is a British multinational telecommunications holding company
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The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job information