Sutherland Recruiting 2023 Voice Process Executive/Customer Support Associate – Chat Process Work From Home. Any graduate candidate can apply for the post.
Table of Contents
Complete details are given below:-
- Company – Sutherland walk-in
- Role -Voice Process Executive/Customer Support Associate – Chat Process
- Qualification – Any graduate
- Experience – 0-4 years
- Location – Hyderabad/ Remote (Bhopal)
- Salary – 2.5 – 3.75 LPA
ABOUT THE COMPANY
Sutherland is a global company that specializes in providing business process outsourcing (BPO) services and technology-driven solutions. Established in 1986, Sutherland has grown to become a trusted partner for numerous organizations worldwide, offering a wide range of services including customer support, technical support, sales, back-office processing, and analytics.
The company has a strong presence in the outsourcing industry and operates across multiple industries such as healthcare, banking and financial services, technology, telecommunications, retail, and travel. Sutherland leverages advanced technologies like artificial intelligence, automation, and analytics to deliver innovative and efficient solutions that help businesses improve their operations and enhance customer experiences.
With a global workforce and a vast network of delivery centers, Sutherland is able to provide its services 24/7, ensuring seamless support for clients around the clock. The company places a strong emphasis on delivering value to its clients by focusing on customer-centric approaches, continuous improvement, and a deep understanding of industry-specific challenges.
Sutherland’s commitment to excellence has earned it a reputation for delivering high-quality services and driving measurable results for its clients. By combining domain expertise, technology, and a dedicated workforce, Sutherland continues to be a leading player in the BPO industry, helping businesses thrive in today’s competitive marketplace.
What You Will Be Doing As Voice Process Executive Roles
- Customer Support: You will be responsible for addressing customer inquiries, concerns, and providing assistance in a professional and courteous manner. This includes answering phone calls, responding to customer emails, and resolving any issues or complaints they may have.
- Product Knowledge: You will need to have a comprehensive understanding of the products or services offered by the company in order to provide accurate information and support to customers. This may involve product training and staying updated on any changes or updates.
- Communication Skills: Effective verbal communication skills are crucial for a Voice Process Executive. You will be required to communicate clearly and articulately with customers, ensuring that they understand the information provided and that their concerns are adequately addressed.
- Problem Solving: You will encounter a variety of customer issues and concerns, and it will be your responsibility to analyze the situation, identify the problem, and offer appropriate solutions. This may involve troubleshooting technical issues, coordinating with other departments, or escalating complex problems to higher-level support teams.
- Documentation: Accurate and timely documentation of customer interactions, including relevant details of the issues discussed and the resolutions provided, is an important aspect of this role. This ensures that there is a record of customer interactions for reference and future follow-ups.
What You Will Be Doing As Customer Support Associate – Chat Process Roles
- Chat-based Customer Support: You will be responsible for engaging in chat conversations with customers to address their inquiries, resolve issues, and provide support. This includes responding to chat messages promptly, understanding the customer’s concerns, and offering appropriate solutions or information.
- Written Communication Skills: Strong written communication skills are essential in a chat-based role. You will need to communicate clearly, concisely, and effectively through written messages, ensuring that your responses are grammatically correct and easily understood by the customer.
- Product/Service Knowledge: You will be expected to have a good understanding of the products or services offered by the company in order to provide accurate and helpful information to customers. This may involve ongoing product training and staying updated on any changes or updates.
- Troubleshooting and Problem-Solving: As a Customer Support Associate, you will encounter various customer issues and concerns. You will need to analyze the situation, ask relevant questions, and use your problem-solving skills to identify the problem and provide appropriate solutions or escalate issues to higher-level support teams when necessary.
- Multitasking and Time Management: In a chat-based role, you may handle multiple customer conversations simultaneously. You will need to effectively manage your time, prioritize inquiries, and provide timely responses to customers, while maintaining a high level of accuracy and customer satisfaction.
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Skills Required For The Post
- Communication Skills: Strong verbal and written communication skills are essential for both voice and chat-based customer support. You should be able to communicate clearly, effectively, and in a professional manner to understand customer concerns and provide appropriate solutions.
- Active Listening: Being an active listener is crucial in order to understand customer needs, concerns, and questions accurately. It involves paying full attention to customers, asking clarifying questions, and demonstrating empathy during interactions.
- Customer Service Orientation: A customer-centric approach is vital for these roles. You should have a genuine desire to help and assist customers, understanding their perspectives, and striving to deliver exceptional service that exceeds their expectations.
- Technical Proficiency: Familiarity with relevant computer systems, software applications, and typing skills are important for chat-based customer support. You should be able to navigate through different applications, perform data entry, and troubleshoot technical issues if required.
- Problem-Solving: Strong problem-solving skills enable you to analyze customer issues, identify root causes, and provide appropriate solutions. You should be resourceful and proactive in finding resolutions, even when faced with complex or unfamiliar problems.
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HOW TO APPLY FOR THE WALK-IN INTERVIEW?
To apply for the Sutherland (Walk in) Interview Candidate need to walk in to the Venue that is given below.
FOR HYDERABAD LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW
| Role | Voice Process Executive |
| Experience | 0 – 4 years |
| Contact no. | Harshita Sen ( 9303134595 ) |
| Date | 5th July – 14th July |
| Time | 11.00 AM – 2.00 PM |
| walk-in Address: | Survey no. 201 , Lanco hills Technology park , Lanco Hills, Sai Vaibhav layout, Manikonda, Hyderabad , 500089 |
FOR BHOPAL WORK FORM HOME LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW
| Role | Customer Support Associate – Chat Process |
| Experience | 0 – 2 years |
| Contact no. | Shivani Parashar ( 7999657405 ) |
| Date | 5th July – 14th July |
| Time | 12.00 PM – 5.30 PM |
| walk-in Address: | IT Building. 1st & 2nd Floor, Plot NO C-4 Badwai, Airport Rd, Gandhi Nagar, Bhopal, Madhya Pradesh 462033 |
| Email Id: | shivani.parashar@sutherlandglobal.com |
Sutherland walk in– Frequently Asked Question?
What is the Sutherland walk-in selection process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for the post?
The average salary is 2.5 – 3.75 LPA for the this role.
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DISCLAIMER:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.