Overview
Big Basket walk in interview for the post of Customer Support Associate for Hyderabad Location.12th Pass / Under Graduate Candidate can apply for the post having 0-3 Years of experience.
Table of Contents
Job Details
- Company – Big Basket
- Role – Customer Support Associate
- Qualification – Under Graduate / 12th Pass
- Work Experience – 0- 3 Years
- Location – Hyderabad
- Salary – 1.75 LPA – 2.5 LPA
About Company
BigBasket is a large online grocer headquartered in Bangalore, India, and currently owned by Tata Group. Its registered company name is Supermarket Grocery Supplies Pvt
BigBasket began as a tech startup company, founded in October 2011 by five entrepreneurs who had survived the dot-com crash of the early 2000’s. The startup was initially funded by private equity investor Ascent Capital (Bangalore) with a capital injection of $10 million.
Job Description For Customer Support Associate
The Job requires interacting with customers over calls to ensure all issues are resolved to customer’s satisfaction. Job requires you to understand the customer’s problem accurately, follow the established procedures to resolve the problem, and communicate with the customers. As a Customer Service Executive, you will be dealing with our customers from all over India. As a company we take great pride in the level of customer service we deliver to the customers. Therefore, we hire only the best customer service professionals.
Roles And Responsibilities For Customer Support Associate
- Overseeing the customer service process.
- Managing a team of representatives offering customer support.
- Resolving customer complaints brought to your attention.
- Planning the training and standardization of service delivery.
- Creating policies and procedures.
- Selecting and hiring new staff.
- Monitoring the work of individual representatives and of the team.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team
- Conducting quality assurance surveys with customers and providing feedback to the staff.
Desired Candidate Profile For Customer Support Associate
- Have a good attitude – Should be committed to the work.
- Possess good communication skills in English, Hindi and Telugu.
- Must be a Team Player.
- Typing Speed: Min 20 to 25 WPM
- Flexible for Rotational Shifts between 06:00 AM to 11:45PM (any 9 Hrs)
- Age Limit: 32 Yrs
How to Apply
Candidate who are interested for the interview can walkin to the venue that is given below with their all necessary documents.
Interested candidates can Walk in to the venue that is given below
Venue – Big basket IRCPL, 1st Floor of Big Basket Warehouse, Sai Prithvi Enclave, Masjid Banda, Towards Kala Jyothi Road, Beside Sarath City Mall, Hyderabad, Kondapur, Telangana – 500084
Landmark: Near Jain Heritage a Cambridge School (Botanical Garden Road).
Send your CV on WhatsApp +91-9511921087
Frequently Asked Question – Big Basket Walk in Interview
What is the qualification for the post?
The qualification for the post is Graduate / Under Graduate/ 12th Pass.
What is the selection process for the post?
The selection Process is Technical Round followed by HR Round.